At a glance
1. Data controller
The data controller is ASN NET SASU, ASN Cloud brand, whose registered office is located at 54 ALLEE DARIUS MILHAUD, 26000 VALENCE (944 320 357 R.C.S. Romans).
ASN NET has not appointed a data protection officer. For any question about your personal data, write to contact@asncloud.fr.
2. Data processed and purposes
2.1 Contact form
When you write to us from the website, we collect your name, your email address, your message and, if you provide them, your phone number, your company and your SIRET number. Your request is stored on our servers, then sent by email to our support tool, self-hosted by ASN Cloud, and to our team. You receive an acknowledgement of receipt by email. Purpose: to answer your request and, where applicable, to draw up a quote.
2.2 Fibre eligibility check
On the FTTH Pro and FTTO pages, you can check your site's eligibility in three ways: with its address, with its building code (IMB code) or with the reference of your fibre outlet, written on the optical termination outlet. While you type an address, your browser directly queries the Base Adresse Nationale, a French State public service (api-adresse.data.gouv.fr), to suggest addresses.
To find your building, we send a French wholesale operator, which checks eligibility, the GPS point of the address you chose or the outlet reference you entered; we only keep the building whose street number, street and postcode match exactly. The eligibility test itself only sends the building's IMB code.
We record neither the address you enter, nor your IP address, nor your browser with the test: only the IMB code checked and the result (plans and bandwidths offered) are kept, 12 months at most. Your IP address is only used to limit the number of tests, as a fingerprint and for 24 hours at most (section 2.4). If you request a quote from the result, the address is attached to your contact request. Purpose: to tell you which offers are available at your address.
2.3 Website visit statistics
To measure traffic, for each visit we compute an irreversible fingerprint from your IP address, your browser, the current date and a secret key. Neither the IP address nor the browser is stored. The fingerprint changes every day and cannot be used to follow a visitor from one day to the next; it is deleted no later than three days after the visit.
After that we only keep counters aggregated per page and per day, with no personal data: number of visits, language, device type (computer or mobile), source (direct access, search engine, social network, advertising, artificial intelligence assistant, email, other website) and, for campaign links, the source and medium stated in the link. No measurement cookie is set and no third-party analytics tool is used.
2.4 Technical logs and abuse protection
Our servers log the requests they receive (IP address, date, page requested, browser) to keep the website secure. To limit abuse, the IP address is also kept temporarily in memory, for 24 hours at most, to count contact form submissions, eligibility checks and visit measurements.
2.5 Client portal
On client.asncloud.fr, we process your account data (identity, email, phone, billing address, company, VAT number), your orders, your invoices and your support tickets. The portal, billing and accounting rely on tools self-hosted by ASN Cloud in France. We also record portal login logs (IP address, date, account concerned) for account security. Purpose: to manage your account, your orders, your services and your support requests.
2.6 Payment
Portal payments are processed by Stripe (Stripe Payments Europe Ltd, Ireland, part of the Stripe, Inc. group, United States), which receives your name, your email address and your bank card details or your IBAN. ASN Cloud does not store card numbers.
2.7 Bot protection
When you sign up for or log in to the portal, the Cloudflare Turnstile service (Cloudflare, Inc., United States) checks that the request comes from a person and not from an automated program. To do so, it processes your IP address and characteristics of your browser.
2.8 Emails
The emails we send and receive go through the email service of OVH SAS (France).
2.9 Accounting
Our accounting records, including invoices (clients' names and billing details), are sent to our chartered accountant, Dougs (France).
3. Legal bases
- Performance of the contract or pre-contractual steps taken at your request: quote requests, eligibility checks, client account, orders, payment, support.
- Legitimate interest: answering a general enquiry, measuring website traffic, keeping the website and the portal secure, preventing abuse.
- Legal obligation: invoicing and keeping accounting records.
4. Recipients
Your data can only be accessed by authorised ASN Cloud staff. It is never sold, rented or transferred for commercial purposes. It is shared, as far as each is concerned, with the following service providers:
- Stripe (payment);
- Cloudflare (portal bot protection);
- OVH SAS (email);
- Dougs (chartered accountant);
- a French wholesale operator (fibre eligibility check: the building's IMB code, and the GPS point of the address or the outlet reference to find it).
5. Hosting
The website, the client portal and the related tools run on ASN Cloud servers, installed in our hosting facilities located in partner datacenters in Lyon-Vénissieux and Grenoble. The operators of these datacenters have no access to the data.
The files our clients store in ASN Drive are kept on our servers in France, using self-hosted software. For these files, and more generally for the data our clients host on our services, ASN Cloud acts on the client's behalf, under the client's contract.
6. Transfers outside the European Union
Stripe and Cloudflare may process some data in the United States. According to the terms published by these providers, these transfers are governed by the EU–US Data Privacy Framework and/or by the standard contractual clauses adopted by the European Commission. The other processing described in this policy takes place in France.
7. Retention periods
- Contact requests not followed up: 3 years after the last exchange.
- Eligibility checks: building code (IMB) and result, 12 months at most; the address, IP address and browser are not recorded with the test (on older tests, the IP address and browser are erased after 90 days).
- Statistics fingerprints: 3 days at most. Aggregated counters contain no personal data.
- Website technical logs: 12 months at most.
- Account and contract data: term of the contract, then 5 years (limitation period).
- Invoices and accounting records: 10 years (French Commercial Code).
- Portal login logs: 1 year.
- Past orders placed through the website's ASN Drive ordering flow, withdrawn in October 2026: anonymised.
8. Cookies
The asncloud.fr website only sets cookies that are strictly necessary for it to work:
The client portal also only sets strictly necessary cookies: session, security and bot protection (Cloudflare Turnstile).
Neither the website nor the portal uses advertising or audience measurement cookies. These cookies therefore do not require your consent and no consent banner is needed; a simple information banner is shown on your first visit to the website. Details are given in our cookie policy.
9. Security
We apply appropriate technical and organisational measures, including encrypted communications, access control and backups, to protect your data.
10. Your rights
You have the following rights over your data:
- access: obtain a copy of your data;
- rectification: correct inaccurate data;
- erasure: request the deletion of your data, subject to our legal retention obligations;
- restriction: request that processing be temporarily suspended;
- objection: object to processing based on legitimate interest;
- portability: receive the data you have provided to us in a structured format;
- post-mortem instructions: decide what happens to your data after your death.
To exercise these rights, write to contact@asncloud.fr or to the postal address of our registered office. We reply within one month of receiving your request; this period may be extended by two months for a complex request, in which case we will let you know. If we have reasonable doubts about your identity, we may ask you for proof of identity.
11. Complaint to the CNIL
If you believe your rights are not being respected, you can lodge a complaint with the French data protection authority, the Commission nationale de l'informatique et des libertés (CNIL):
- online: cnil.fr/fr/plaintes (website: www.cnil.fr);
- by post: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.
12. Changes to this policy
This policy is updated whenever our processing or our service providers change. The applicable version is the one published on this page. Last updated: 25/10/2026.